Complaints Procedure

Tell us

We acknowledge within 2 working days.

Investigation

A manager reviews with your instructor; target reply within 10 working days.

Resolution

Alternative instructor, re-lesson, or refund where appropriate.

Escalation & records

Request senior review; we log complaints to improve service.

Last updated: October 2025

At HSA Driving School, we value your privacy and are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. This policy explains what information we collect, how we use it, and your rights as a data subject.

Who We Are

HSA Driving School
Edgecumbe Avenue, London NW9 4AT, United Kingdom
https://hsadrivingschool.com
Email: support@hsadrivingschool.com
Phone: 0800 098 2810

What Personal Data We Collect

Information you provide when contacting us (name, email, phone, enquiry details)
Booking-form details for driving lessons (lesson type, date, time, postcode)
Website usage data via analytics cookies (anonymised)
Testimonials or feedback you voluntarily submit

How We Use Your Information

To reply to enquiries and process lesson bookings
To manage customer accounts and communication
To improve our services and website performance
To meet our legal and regulatory obligations

Legal Basis for Processing

We process your data on one or more of the following legal bases:

Your explicit consent (e.g. ticking a form checkbox)
Performance of a contract (booking or delivering a lesson)
Legitimate interest (service improvement and analytics)
Compliance with legal requirements

Data Retention

We retain enquiry and booking data only as long as necessary for the purpose collected, typically up to 24 months. Data in backups are securely stored and automatically deleted after the retention period.

Sharing Your Information

We do not sell or rent your data. Limited data may be shared with trusted third-party processors strictly for operational purposes:

Website hosting (Hostinger UK)
Email and communication services (Gmail / WPForms)
Analytics (Google Analytics – anonymised)

All third parties comply with GDPR data-protection requirements.

Cookies

Our website uses essential cookies for functionality and optional analytics cookies for performance insights. Non-essential cookies are disabled until you provide consent via our cookie banner. You can change your preferences anytime through “Cookie Settings.”

Your Rights Under GDPR UK

Right to access your data
Right to rectify inaccurate data
Right to erase (“right to be forgotten”)
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time

To exercise these rights, please email support@hsadrivingschool.com.

Data Security

We maintain industry-standard security measures—SSL encryption, limited user access, and regular updates—to prevent unauthorised access, alteration, or disclosure of personal data.

Third-Party Links

Our site may include links to other websites (e.g., DVSA or social media). We are not responsible for their privacy practices; please review their own privacy policies.

Contact & Complaints

If you have concerns about how we handle your data, contact us at support@hsadrivingschool.com. You may also lodge a complaint with the Information Commissioner’s Office (ICO).

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always appear on this page with the “Last updated” date shown above.